Service Management Specialist (ServiceNow)

Permanent Full Time Contract based in Cannon HillFlexible Work options availableJoin an organisation dedicated to making a difference to people’s livesOur Employee Benefits:Salary Packaging - package up to $15,900 per year tax free. Less tax = more take home pay for youIn addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)Corporate Health Insurance plans and discounts with our corporate partnersAn Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family membersEncouraged and supported ongoing professional development and diverse career opportunitiesPaid parental leaveOnsite cafe; great food and coffee! Car parking options and close to public transport - Cannon Hill Station is just a 5 minute walk  from our officeAbout the Role:As the Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we have a senior opportunity for a Service Management Specialist to join our Head Office in Cannon Hill.Reporting to the ICT Operations Manager, you will be responsible for developing and implementing ICT service management processes, configuring and maintaining the ServiceNow platform and taking the lead on assigned ITIL processes. Other key duties will include:Establishing and maintaining consistent and uniform documentation standardsReviewing and improving existing ICT policies and procedures, ensuring alignment with ITIL best practicesAssess business impact and urgency, declare major incident and trigger business continuity procedures or disaster recovery approval processes Lead post incident review meetings and drive root cause identification and actionable/well defined corrective/preventative action plansFacilitate the coordination of problem investigation and mitigation, adhering to process and in-line with performance targetsChairing of weekly Change Advisory Board meetings including authorisation and approval of Change Records within delegationGovern the identification, prioritisation, root cause analysis, and solution implementation within the Problem Records integrated with all IT processes.What you will bring to the role:5 + years of Industry experience in ICT and/or Business related disciplines within a complex ICT environmentITIL v3/v4 certifications and ServiceNow certifications; or willingness to obtainThorough knowledge of IT Service Management as a practiceAbility to perform business analysis and process mappingHigh level of interpersonal skill and the ability to work effectively within a team environmentStrong problem solving and analytical skillsWho We Are:We are people working together, making possibilities a reality for people with a disability. We call ourselves #teampossible! Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria.Find out more about Endeavour Foundation and the customers we support https://www.youtube.com/embed/UYjvKEIpZS0 How you can join #team possible?Please note, before commencing with Endeavour Foundation, you will be required to undertake a "Fit2Work" National Criminal History Check, a positive  blue card and yellow card OR the new NDIS Worker Screening card should you be successful.Additionally, in line with the direction from the State Government, all authorized workers defined under the Queensland Public Health Order will be required to be fully vaccinated against COVID-19 from 15 December 2021. Endeavour Foundation is currently in consultation regarding mandating COVID-19 vaccination for all other employees.If this is the opportunity for you, click ‘Apply Now’. We look forward to hearing from you!We are a 2021 Circle Back Initiative Employer, and we commit to respond to every applicant.#LI-JM 115000 AUD Australia - QLD Brisbane Cannon Hill 4170

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