Operations Manager - Central Queensland

Who are #teampossible?

At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality.

Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals with disabilities to live, learn, work and flourish. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture. We call ourselves #teampossible!

About this role:

As the Operations Manager, Home & Community of our Rockhampton and Mackay region your purpose is to provide strategic and operational leadership that is in alignment with Endeavour Foundation’s mission, purpose and values and deliver its strategic and operational objectives. Your role is to lead the delivery of programs and provision of support services to people with a disability that is person-centred and focused on high performance, collaboration, care and continuous improvement.

In this role you will be required to travel on a regular basis between various of Endeavour SIL houses and Community Learning & Lifestyle centres with Community Access programs to engage and support the staff and clients with regards to enabling functions. Ideal applicant will have similar background within the Disability or Aged care sector with experience in complex clients with high medical needs and their families. This role is designed for a true people person that has high level skills in People Management and able to drive procedure & process with client safety at the forefront in what we do. Required qualification in Bachelor's in Human Services.

In the day-to-day duties of this role you will:

• Advocate for Human Rights for people with disabilities, ensuring their right to live free from abuse, neglect, exploitation, and have choice and control.
• Maintain consistent service delivery through continuous improvement, practice guidelines, and policy adherence.
• Lead clinical governance and manage health service interfaces to ensure safe, high-quality care.
• Monitor client satisfaction via consultations and audits, collaborating with peers and leaders for optimal outcomes.
• Act as a positive brand ambassador and promote Endeavour Foundation's services and reputation as an employer of choice.
• Foster a performance-based culture with a focus on engagement and results, ensuring governance aligns with policies.
• Establish the portfolio as a centre of excellence in disability accommodation and community support.
• Implement effective client engagement strategies through focus groups, committee liaison, and data analysis.
• Develop a high-performing, compliant workforce, offering employees opportunities to enhance their skills.

What you can bring to the team

• Minimum qualification of a bachelor’s degree in human services or related field.
• Demonstrated knowledge or ability to develop an understanding of the National Standards Disability Services and Quality & Safeguarding Framework.
• Capability to manage service delivery in line with organisational strategies, policies, and procedures.
• Ability to oversee high-quality, safe operations that are commercially viable.
• Willingness to travel regularly for short periods.
• Ability to coach and guide teams and stakeholders through significant change.
• Exceptional interpersonal and communication skills, with the capacity to build and maintain professional relationships and handle sensitive issues.
• Proven skills in operational performance management aligned with divisional targets and KPIs.
• Strong networking and negotiation skills for achieving successful business outcomes.
• Hold or be willing to obtain a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open Drivers License with comprehensive insurance on your vehicle.

At Endeavour we offer a range of employee benefits including:

• We are a value driven organisation dedicated to making a real difference to people living with a disability.
• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• Encouraged and supported ongoing professional development and diverse career opportunities.
• An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
• Corporate Health Insurance plans and discounts with our corporate partners.
• Paid parental leave.

Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today! 

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.