Cannon Hill locationFull-time permanent opportunityBe part of an organisation dedicated to making a difference to people’s livesWho We Are:We are people working together, making possibilities a reality for people with a disability. We call ourselves #teampossible!Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation.While we have been around for 70 years, we understand the importance of continuing to imagine what’s possible and look to inspire our customers and our people to re-define the possibilities. Endeavour Foundation are passionate and committed to securing high performing team members who will embrace and drive our purpose and values forward.What can we offer you?An attractive remuneration package, including Salary Packaging - save up to $15,900 per year tax free!In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)Corporate Health Insurance plans and discounts with our corporate partnersAn Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family membersEncouraged and supported ongoing professional development and diverse career opportunitiesPaid parental leaveFlexible work-from-home arrangementsAbout the Role:As Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we now have an exciting opportunity for a Service Desk Technician to join our team on a full-time permanent basis. As a Service Desk Technician, you will support Endeavour Foundation to reach business goals by ensuring system integrity and operational excellence for staff. By working both autonomously, and as part of the Technology team, effective support and resolutions will be delivered through application of in-depth knowledge,skills, and excellent customer service.Responsibilities will include (but not be limited to):Maintain knowledge in a broad, constantly evolving assortment ofpolicies, procedures, and technologies, providing maturity andreliability of user support that accurately and consistently meetsorganisational goals.Maintain proficiency in Endeavour Foundation systems, policies, andprocedures as well as user support techniques to ensureorganisational standards are met.Being part of the call queue ensuring professional telephone etiquetteand escalations of Incidents and Requests.Provide in-depth network troubleshooting, both onsite and to remotesites of Endeavour Foundation, which includes CSG Group.Provide resolutions to issues by establishing the correct software andhardware prerequisites.Assist in the operational maintenance of the Endeavour Foundationcritical systems to ensure consistency and uptime.Ensure backup procedures are followed in accordance with industryand regulatory standards.Support Endeavour Foundation’s virtual desktop environment.What you will bring to the role:Tertiary qualification of Certificate 3 in InformationTechnology or related field (desirable)Diploma in IT Networking (desriable)Industry qualifications such as CCNA, MCSA, CompTia+, ITIL (desirable)Possession of a current Drivers licence.Demonstrated experience in improvement of customer service within a 500+ user Service Desk.Demonstrated understanding of ITIL concepts and how these are applied in the Service Desk context.2 years+ experience with a service desk tool that utilises an ITIL Service Management framework.Experience using ticketing systems with an ITIL standard.Experience in developing and managing Service Desk KPIs that are aligned to organisational requirement.Demonstrated experience in coaching and mentoring staff.Well organised and self-motivated with an invested interest indeveloping professionally.Excellent verbal communication skills both with colleagues andcustomersDemonstrated problem solving skills to successfully identify problems,develop solutions, and implement these using a logical and systematicapproachHow you can join #teampossible:Please include a written statement, outlining your suitability (including examples), and why you are interested in this role. It is your opportunity to tell us about yourself, highlighting your transferable skills and experience including what you'll bring to the role and what you'll get out of it.Before commencing with Endeavour Foundation, you will be required to undertake a National Criminal History Check.Endeavour Foundation welcomes the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability because it will provide a platform for people to be heard and seek justice. Everyone within our community is expected to act in a way that protects and supports the human rights of people with disability - this is our highest priority. Click here for more information.#LI-JM AUDAustralia - QLDBrisbaneBrisbane