Cannon Hill Location, on site parking available & close to public transportFull-time, Permanent OpportunityBe part of an organisation dedicated to making a difference to people’s livesWho We Are:We are people working together, making possibilities a reality for people with a disability. We call ourselves #teampossible!Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation.While we have been around for 70 years, we understand the importance of continuing to imagine what’s possible and look to inspire our customers and our people to re-define the possibilities.What can we offer you?An attractive remuneration package, including Salary Packaging, package up to $15,900 per year tax free!In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)Corporate Health Insurance plans and discounts with our corporate partnersAn Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family membersEncouraged and supported ongoing professional development and diverse career opportunitiesPaid parental leaveOnsite secure car parking options and an onsite cafe â our office is just a 5-minute walk from Cannon Hill Train StationAbout the Role:The is a key role in delivering the Customer Fulfilment lifecycle by coordinating the continuous quality and practice improvement processes within the organisation.Reporting to the Head of Customer Fulfilment, you will:Convert best practice theory to consider relevant legislation, guidelines and standardsUtilise your knowledge of contemporary NDIS, rostering and billing best practices, assist in the development, implementation and maintenance of a process frameworkConsult with stakeholders to review and update processes and procedures specific to service operationsMaintain Policy and Procedure Registers to ensure for timely planning and reviewingEnsure documentation is compliant with internal and external legislative and quality standardsCommunicate effectively within the broader team to build rapport and maintain efficient and professional working relationshipsWhat you will bring the role:Demonstrated capability in continuous improvement and implementation of improvement initiativesA genuine commitment to the purpose and values of the organisation and the ability to model those behaviours and facilitate an exceptional customer experienceExperience establishing quality standards frameworks for complex organisationsStrong communication skills and the ability to maintain relationships with stakeholders (internal and external)Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of dataQualifications or equivalent experience in Business, Commerce, or Community ServiceAdvanced use and operation of Microsoft Excel and other Microsoft suite productsHow you can join #team possible:Please include a written statement, outlining your suitability (including examples), and why you are interested in this role. It is your opportunity to tell us about yourself, highlighting your transferable skills and experience including what you'll bring to the role and what you'll get out of it.Before commencing with Endeavour Foundation, you will be required to undertake a National Criminal History Check and hold or be willing to obtain a positive notice from Disability Services (NDIS Worker Screening) and Working with Children Check (Blue Card).If this is the opportunity for you, apply now, we look forward to hearing from you! AUDAustralia - QLDBrisbaneBayside & Eastern SuburbsBrisbane