We are:We are people working together, making possibilities a reality for people with a disability. We call ourselves #teampossible!Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation. While we have been around for over 65 years, we understand the importance of continuing to imagine what’s possible and look to inspire our customers and our people to re-define the possibilities. We are passionate and committed to securing high performing team members who will embrace and drive our purpose and values forward.The role:To work closely with the Sales and Business Development Manager â B2C to assist development and growth in our new learning and lifestyle service. This is a great opportunity for experienced Support Workers to step up. You will; Initially provide active support to customers in place of Support Workers as a relief or backfill to designated service on regular basis, as determined by service needsIn conjunction with Sales and Business Development Manager â B2C, create a culture that values person centered thinking and individualised support arrangements that are targeted, flexible and customised to the changing needs and preferences of customersLead service delivery at designated service location through operational excellence to deliver exceptional customer experiences in line with organisational values and requirements including Practice Excellence FrameworksMaintain detailed knowledge of relevant legislation and ensure locations and services are operating compliantlyLead the development of individual support plans in conjunction with Support Workers through the liaison with customers and their influencers to develop personal plans in line with their goals.Manage the entry of data into CRM and other administrative responsibilities, ensuring information is accurate, up to date and secure.Work with Direct Manager and identified key stakeholders to respond to and resolve customer concerns, complaints, critical incidents and opportunities.All about you:Certificate qualifications in relevant discipline including; Community Services, or DisabilitiesDemonstrate high level competence in computer applications, i.e. Microsoft Suite of programs, internal and external business systemsKnowledge of and/or exposure to business developmentAbility to provide person centred support and demonstrate a high level of capability in building and leading teams within practice framework to create positive customer outcomesWhat we offer you:Attractive salary packaging and novated leasing optionsCorporate health insurance plans, and discounts with our corporate partnersOngoing professional developmentEmployee Assistance ProgramA range of different roster arrangementsPaid parental leaveHow you can join #team possible:Please include a written statement, outlining your suitability (including examples), and why you are interested in this role. It is your opportunity to tell us about yourself, highlighting your transferable skills and experience including what you'll bring to the role and what you'll get out of it.Before commencing with Endeavour Foundation you will be required to undertake a National Criminal History check and hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card).Endeavour Foundation welcomes the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability because it will provide a platform for people to be heard and seek justice. Everyone within our community is expected to act in a way that protects and supports the human rights of people with disability - this is our highest priority. Click here for more information. AUDAustralia - NSWRichmond & HawkesburyPenrith2750