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We are:We are people working together, making possibilities a reality for people living with disability. We call ourselves #teampossible!Endeavour Foundation supports people living with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation. While we have been around for over 65 years, we understand the importance of continuing to imagine what’s possible and look to inspire our customers and our people to re-define the possibilities. We are passionate and committed to securing high performing team members who will embrace and drive our purpose and values forward.The role:As the champion for customer safeguarding, this role leads the customer incident management process and the identification of continuous improvement and learning initiatives related to the safeguarding of our customers. This role manages the investigations into customer incidents, complaints, recommendations and application for practice improvement, relevant complex case management and the feedback management process Reporting to the EGM People and Culture, this role leads the Customer Safeguarding Advisors and the Social Work Team to safeguard and improve outcomes for people with disability.Your duties will include:Establish contemporary best practice, policies and processes to manage incident investigations and customer safeguarding by identifying the contributing factors and root causes of ‘customer harm’ to plan and progress improvements to service delivery.Partner with Service Delivery leaders, to educate and influence the relevance of customer safety in day to day operations.Actively participate in the ongoing development, and implementation of processes to reduce preventable customer harm and the improvement in customer outcomes and experience.Critical incident management of serious customer related incidents within a person centred framework – including risk assessment, key stakeholder engagement, task delegation and escalation management.Partner with Service Delivery and People and Culture leaders to empower and inform staff and Supported Employees about their NDIS Quality and Safeguarding obligationsLead the transformation and management of the customer complaints and compliments process within the NDIS Quality and Safeguarding Framework.All about you:Mandatory: Registration with Australian Health Practitioner Regulation Agency (AHPRA).Bachelor’s Degree or equivalentClinical governance skills Leadership and management of peopleExperience in incident investigation and complex case managementPrevious experience within Human Services, Community and/or Health/Aged Care sector.Minimum of five years of operational patient, safety and quality leadership.Resilience, flexibility and initiativeStrong communication skillsCritical thinking and problem solvingWhat we offer you:Attractive salary packaging and novated leasing optionsCorporate health insurance plans, and discounts with our corporate partnersOpportunity for professional developmentEmployee Assistance ProgramFlexible working arrangementsPaid parental leaveOnsite caféHow you can join #teampossible:Please include a written statement, outlining your suitability (including examples), and why you are interested in this role.  It is your opportunity to tell us about yourself, highlighting your transferable skills and experience including what you'll bring to the role and what you'll get out of it.Before commencing with Endeavour Foundation you will be required to undertake a National Criminal History check and hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card).Endeavour Foundation welcomes the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability because it will provide a platform for people to be heard and seek justice. Everyone within our community is expected to act in a way that protects and supports the human rights of people with disability - this is our highest priority. Click here for more information. AUD Australia - QLD Brisbane CBD & Inner Suburbs Cannon Hill 4170